Ryan Scheb19:57 13 Jul 24
If you are wondering why this differs from the MANY positive reviews, it's because after you pay and get your photos, they offer you two more finished photos if you leave a review. You have to leave the review first before you get the extra photos, so... you can imagine how that inflates their rating.
As to my two-star review, it's for two primary reasons:
- First, the night before my scheduled appointment, they called and emailed me asking to change it to later in the day or another day entirely. Considering all the work that goes into getting photos done (outfit, hair, time off work, etc.) that was really inconvenient. I told them I couldn't and they said they would "try to make it work." I never heard back from them so I just showed up. The guy was there, so they did make it work, but the last-minute change request was annoying and unprofessional.
- Second, and more importantly, many (maybe most?) of my pictures were unusable because of flaws that the photographer should have noticed. In some my tie was not straight, in others my hands looked awkward, in a few my jacket was all bunched up. These are little things, for sure, but things that could have and certainly should have been fixed by the photographer. That's the whole point of doing this professionally, right? Yes, I booked the cheapest and quickest package, but still, it cost almost $100 for just 10 minutes of their time.
I emailed them to let them know my frustration and to try to solve it without posting it publicly. They promised to discuss it with the team and get back to me but they stopped responding so here I am.
Bottom line: Good price and friendly photographer. But, I walked away unsatisfied and ultimately wouldn't recommend this company to someone else. And, again, most of the reviews on here are basically the result of a bribe for extra photos, so, keep that in mind.
